Skip to main content

Privacy Policy

Back on Track Osteopathy is committed to protecting your privacy and ensuring the safe handling of your personal information, in line with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

2. What Information We Collect

We may collect the following personal and special category (sensitive) data:

  • Name, date of birth, address, phone number, and email address
  • Medical history, presenting complaint, treatment notes
  • GP details and emergency contact information
  • Payment and billing details (where relevant)

3. Why We Collect Your Data

We collect and process your data in order to:

  • Provide safe, effective osteopathic care
  • Comply with professional, legal, and insurance requirements
  • Communicate with you regarding appointments or treatment
  • Manage our business operations

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Consent – you have given clear consent for us to process your data for a specific
    purpose (e.g. treatment).
  • Legitimate Interest – necessary for the operation of our clinic and the provision of
    healthcare services.
  • Legal Obligation – to meet insurance, regulatory, and legal requirements.

5. How We Store and Protect Your Data

  • Your data is securely stored in encrypted digital systems or locked physical files.
  • We limit access to your data to authorised personnel only.
  • Records are retained for 8 years from your last appointment (or until age 25 if
    treated as a minor), as required by law.

6. Sharing Your Data

We do not share your information unless:

  • Required by law or court order
  • With your consent (e.g. communication with your GP or insurance provider)
  • To protect your vital interests

7. Your Rights

You have the right to:

  • Access your data
  • Request correction of inaccurate data
  • Request deletion (in some cases)
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, contact us at: kerry@backontrackosteopathy.co.uk

8. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on
our website.

Last updated: March 2025

Cookie Policy

We do not use cookies to improve your browsing experience and understand how our
website is used.

What Are Cookies?

Cookies are small text files placed on your device to collect information about your usage.
For more information about cookies, visit: www.allaboutcookies.org

If you would like to book an appointment, discuss your treatment or find out more information, please get in touch.
Contact Us
Book Online